Refund policy
Returns and refunds
Every Smokey item is printed for your order, so we don't keep shelves of stock to swap from. That changes how returns work here, and we'd rather explain it plainly than hide it. The short version: if something is wrong with your order, we fix it, and it doesn't cost you anything.
If your order arrives damaged, misprinted, or incorrect
You may choose a free replacement or a full refund, including any shipping charge you paid.
Email hello@smokeymfgco.com within 30 days of delivery and include:
- your order number;
- a photo of the item, with the artwork visible; and
- a photo of the packing slip, packaging, or shipping label if you received the wrong item.
We aim to reply within 1–2 business days. In most cases, you won't need to ship the item back.
If the size isn't right
Sizing is the most common reason people write in, so we handle it directly.
Within 30 days of delivery, if the item is unworn and unwashed, email us and we'll send one complimentary replacement in the size you need. Cash refunds aren't available for sizing mistakes.
In most cases, we won't ask you to return the original item. Please pass it along to someone who'll wear it or donate it.
The size guide on each product page lists garment measurements. Comparing them with a shirt you already own is the most reliable way to choose, and we're glad to help before you order.
If you change your mind
Because each item is made for your order, we can't accept change-of-mind returns for a cash refund.
If you've placed an order you no longer want, contact us immediately. If it hasn't entered production, we can cancel it and issue a full refund.
Cancellations and changes
Email us as soon as possible after ordering. If your order hasn't entered production, we can usually change the size, color, or shipping address, or cancel it for a full refund.
Once an order enters production, cancellation and changes might no longer be possible. We'll check its status and tell you what options remain.
Delivery problems
If tracking shows your order as delivered but you don't have it, check with your household and neighbors, contact the local carrier or post office, and allow another 48 hours. Carriers occasionally scan packages before delivery.
If it still hasn't appeared, email us and we'll investigate with the carrier and fulfillment partner. If the shipment is confirmed lost and the delivery address was correct, we'll provide a free replacement or full refund.
If tracking hasn't updated for 10 business days, contact us so we can begin looking into it. Domestic packages that haven't arrived within 30 calendar days of shipment may qualify for Printify's lost-package resolution.
Address errors
If an incorrect or incomplete address causes a failed delivery, contact us and we'll review the available reshipment or refund options. Because the item was already produced and shipped, additional production and shipping charges may apply.
What we can't accept
- Gift cards
- Items marked final sale
- Items that have been worn, washed, altered, or damaged after delivery
- Requests made more than 30 days after delivery
These exclusions don't limit our damaged, misprinted, or incorrect-item guarantee.
How refunds are issued
Once approved, refunds are submitted to the original payment method. Most refunds appear within 5–10 business days after submission, depending on the customer's bank or card issuer.
When the error is ours, a full refund includes the original shipping charge.
Still have a question?
Email hello@smokeymfgco.com. A person reads it, and we aim to reply within 1–2 business days. If something went wrong with your order, tell us and we'll sort it out.